How do I repair my
Coach bag?

All of our bags are crafted to last. We know that things happen, though, and sometimes bags need repair. The good news is: our Coach Customer Support is staffed by expert craftspeople who love your bags as much as you do.

So, don’t ditch it, repair it—it’s another small thing we can do to keep bags out of landfill and reduce our impact on the planet.

To submit your bag or accessory for repair:

If you have an issue with your bag or small leather goods, bring it to any Coach Retail (find one here) or call us to find out more about the repairs we recommend and any estimated fees. Our experts at our stores will guide you through the process.

If you need advice before repair, please contact our Coach Customer Support at +6221-29181154 (WhatsApp) or

Please bring along you official Coach store receipt with your item when you request for a product repair.

For common questions about repairs you can do at home, watch our YouTube series with Debi the Restorer:

How to Repair Your Coach Hangtag

What Tools You Need to Repair Your Coach Bag