Product Care and Repairs


Complimentary Lifetime Leather Care and Cleaning

Love your leather, and it’ll love you forever. To help preserve your bag or sneakers over time, we offer free lifetime leather care at our Coach Retail stores. Simply call to make an appointment, and we’ll professionally clean and condition your bag or sneakers while you shop (tip: for bags, bring a back-up bag for your belongings). We recommend this service every three months.

You can also clean and condition your bag or sneakers at home by purchasing our Coach Leather Cleaner and Coach Leather Moisturizer. Learn more about how to use these products in our guide to cleaning Coach leather, below.

How to Clean Coach Leather

Start with our Coach Leather Cleaner. Apply a small amount to a clean, soft cloth. Rub onto the leather using circular strokes. Wipe off any residue and let dry for 30 minutes.

Follow with Coach Leather Moisturizer to enhance the luster of the leather. Apply a small amount to a clean, soft cloth. Rub onto the leather using circular strokes and buff the leather to produce a natural luster. Wipe off residue.

Note: Coach Leather Cleaner should not be used on Sport Calf, suede or haircalf leathers. Coach Leather Moisturizer should not be used on buffalo, calfskin, suede or haircalf leathers.

Repairs

Your Coach product is made to last, but if something happens, we’re here to help. We offer a one-year warranty on all Coach bags and small leather goods purchased on id.coach.com or in our Coach Retail stores. For any quality-related issues within this time frame, repairs are on us. Beyond the warranty, repairs are offered at set fees.

If you have an issue with your bag or small leather good, bring it to any Coach Retail (find one here) or call us to find out more about the repairs we recommend and any estimated fees. Our experts at our stores will guide you through the process.

if you need advice before repair, please contact our customer service at 021-29181155 or support@kanmogroup.com
Your repair time may vary, depending on the repair.

if you need advice before repair, please contact our customer service at 021-29181155 or support@kanmogroup.com
If you have an issue with your sunglasses, bring it to any Coach Retail (find one here) or call us to find out more about the repairs we recommend and any estimated fees.

For more information, please contact our customer service at 021-29181155 or support@kanmogroup.com
If you have an issue with your watch, bring it to any Coach Retail (find one here) or call us to find out more about the repairs we recommend and any estimated fees.
We provide 1 year warranty from the date of purchase. To find out more about watch warranty please click here.

For more information, please contact our customer service at 021-29181155 or support@kanmogroup.com